Help – Ailleen Wear
We’re here to make your shopping experience as smooth as possible. Whether you have questions about your order, sizing, shipping, or returns, our team is ready to assist you.
1. Frequently Asked Questions
Before contacting us, you may find your answer in our FAQs page. We cover:
Orders & payments
Shipping & delivery
Returns & exchanges
Sizing & fit
Account management
2. Contact Customer Support
If you need further assistance, please reach out:
📧 Email: payment@ailleenwear.com
📞 Phone: +1 475-285-6159
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
We aim to respond to all inquiries within 24–48 hours.
3. Order Assistance
Track Your Order: Use the tracking number sent in your confirmation email.
Modify or Cancel: Contact us immediately if you need to change or cancel your order.
Lost or Damaged Items: Notify us within 7 days of delivery.
4. Returns & Exchanges
Start your return or exchange process by contacting our support team.
Items must be unworn, unused, and in original packaging to qualify.
For detailed instructions, see our Shipping & Returns Policy.
5. Account Support
Need help creating an account or logging in?
Forgot your password? Use the “Lost Password” link on the login page or contact support.