FAQs – Ailleen Wear
Welcome to our FAQs page! Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
1. Orders & Payments
Q: How do I place an order?
A: Browse our products, select your preferred size and color, add items to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I change or cancel my order?
A: Contact us immediately at payment@ailleenwear.com or +1 475-285-6159. We will try to accommodate changes before the order is processed.
2. Shipping & Delivery
Q: How long does shipping take?
A: Domestic orders usually take 7-15 business days (standard) or 5-7 days (expedited). International shipping can take 7–21 business days, depending on your location.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order is shipped.
Q: Do you ship internationally?
A: Yes, we ship to select countries. Customers are responsible for customs duties, taxes, or import fees.
3. Returns & Exchanges
Q: What is your return policy?
A: Returns must be initiated within 30 days of receiving your order. Items must be unworn, unused, and in original packaging.
Q: Can I exchange a product for a different size?
A: Yes, please contact our support team to arrange an exchange. Availability is subject to stock.
Q: Are sale items eligible for return?
A: Sale or clearance items may not be eligible unless defective.
4. Sizing & Fit
Q: How do I know my size?
A: Please refer to our Size Guide page for detailed measurements and tips.
Q: What if an item doesn’t fit?
A: You can exchange the item for a different size or request a refund according to our return policy.
5. Gift Cards
Q: Can I buy a gift card?
A: Yes! Gift cards are available in digital form and can be redeemed online at Ailleenwear.com.
Q: Do gift cards expire?
A: Our gift cards do not expire unless otherwise stated at the time of purchase.
6. Account & Privacy
Q: Do I need an account to shop?
A: No, you can checkout as a guest. Creating an account allows faster checkout, order tracking, and saved preferences.
Q: How is my personal information protected?
A: We respect your privacy and handle your data according to our Privacy Policy.
7. Contact Support
If your question is not listed here, please contact us:
📧 Email: payment@ailleenwear.com
📞 Phone: +1 475-285-6159
📍 Address: 1500 N GRANT ST STE R, DENVER, CO 80203, USA